Effective Date: 20.04.2026
Website: https://digitel.co.in
1. Overview
At Digitel, we sell digital products such as courses, downloadable content, and online resources. Due to the nature of digital goods, all purchases are subject to the terms outlined below.
2. Delivery Policy
- We guarantee delivery of your purchased digital product within 72 hours of successful payment.
- Delivery may include:
- Account access
- Download links
- Course login credentials
If you do not receive your product within this timeframe, please contact our support team.
3. Refund Eligibility
You are eligible for a refund only if:
-
- The product is not delivered within 72 hours, AND
- You submit a refund request within 7 days of payment
4. Non-Refundable Conditions
Refunds will not be provided in the following cases:
-
- Once access to the digital product has been granted or delivered
- If the user fails to use the product after receiving access
- Incorrect purchase or change of mind
- Lack of technical knowledge to use the product
- Violation of terms or misuse of services
5. Refund Request Process
To request a refund, you must:
- Email us at support@digitel.co.in
- Include:
- Order ID / Transaction ID
- Payment details
- Reason for refund
⏳ Refund requests must be submitted within 7 days of payment
6. Refund Processing Time
- Approved refunds will be processed within 5–10 business days
- The amount will be credited to the original payment method
7. Contact Information
-
For any issues or queries:
📧 Support Email: support@digitel.co.in
📧 General Email: contact@digitel.co.in
🌐 Website: https://digitel.co.in
